Return Policy
Last Updated: 22/08/2025
At Divö, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Eligibility for Returns
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You can request a return if:
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The product is defective, damaged, or not as described.
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You received the wrong product.
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Returns must be requested within 7 days of delivery.
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Products must be unused, in original packaging, and include all accessories/manuals.
2. Non-Returnable Items
The following cannot be returned:
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Used dashcams or accessories with visible damage not caused during shipping.
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Products without original packaging.
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Items purchased during clearance sales (unless defective).
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Memory cards once opened/used.
3. Return Process
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Contact us at support@divo.com within 7 days of receiving your order.
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Provide your order number, photos/videos of the issue, and reason for return.
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Our support team will review your request and share return instructions.
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Once the product is received and inspected, we’ll notify you about approval or rejection of your return.
4. Refunds
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If approved, refunds will be processed back to your original payment method within 7–10 working days.
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Shipping fees (if any) are non-refundable.
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In case of replacement, a new product will be shipped after the returned product passes inspection.
5. Exchange Policy
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We only replace items if they are defective or damaged.
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To request an exchange, email us at support@divo.com with your order details.
6. Shipping Costs for Returns
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If the product was delivered incorrectly or arrived damaged, Divö will cover return shipping costs.
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Shipping cost is not refunded if the return is a mistake of the buyer.
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For all other cases, customers are responsible for return shipping.
7. Contact Us
If you have any questions about our Return & Refund Policy, reach out to us:
Divö
📧 Email: support@divö.com