Outsource your peace of mind to Divö.

India is not a transactional market. People value trust, reassurance, and support long after the purchase is made. That is exactly what we are building at DIVÖ.

Every DIVÖ purchase comes with DIVÖ Care included free for 12 months, giving you access to real human support, reliable assistance, and a resolution first approach that genuinely means something.

Standard DIVÖ Care Coverage

All DIVÖ dash cameras include a complimentary 12-month limited warranty from the date of delivery. This warranty covers manufacturing defects in materials and workmanship under normal consumer use.

At DIVÖ's sole discretion, eligible products may be:

• Repaired using new or refurbished components
• Replaced with a new or refurbished product of equivalent performance and condition

Coverage includes:

• Support across serviceable pin codes in India
• Free return shipping for eligible approved warranty claims

DIVÖ reserves the right to inspect, diagnose, and verify all claims before approving repair or replacement.

Optional Extended Coverage

Customers may purchase an additional 6-month extended DIVÖ Care plan during checkout.

This extends total warranty coverage to 18 months from the original date of purchase.

Extended coverage is non-refundable, non-transferable, and applicable only to the original purchased device. Extended warranty applies only to the front and rear camera and does not apply to accessories.

Accessory Coverage

The following accessories carry a limited 6-month warranty against manufacturing defects only:

• Car charger
• USB cables
• Rear camera wiring
• Hardwire kit
• Mounts and adhesives

The following are not covered:

Cosmetic components including plastic, rubber, silicone, coatings, scratches, discoloration, or aesthetic wear and tear, memory cards. Memory cards are not eligible for return due to data security and storage integrity reasons.

What's Not Covered

DIVÖ Care does not apply in the following cases:

• Physical damage, accidental drops, mishandling, negligence, or improper usage
• Exposure to liquids, water damage, moisture, humidity, or corrosion
• Electrical damage caused by power surges, voltage fluctuations, or incorrect installation
• Burnt circuits, motherboard damage, overheating, or internal damage caused by improper usage
• Damage caused by vehicle battery issues or extreme heat exposure
• Unauthorized repairs, tampering, dismantling, or firmware modifications
• Use of non-DIVÖ accessories, chargers, cables, or third-party components
• Damage caused by natural events or force majeure situations
• Normal wear and tear including scratches, dents, or cosmetic damage
• Usage outside operational guidelines mentioned in the user manual
• Products with removed, altered, or unreadable serial numbers or barcodes
• Claims submitted without valid proof of purchase or warranty verification

How to Make a Claim

Claim Conditions

Not covered under claims:

• Improper installation or misuse
• Water or cosmetic damage
• Claims after warranty expiry
• Missing order number or barcode

One Claim per Order
Each order is eligible for one replacement claim under DIVÖ Care. Additional support requests are reviewed case-by-case.

Contact DIVÖ Care